FREQUENTLY ASKED QUESTIONS

The easiest way to sign up is to come into our office with your 2 forms of ID. However, if you would like to sign up online, please click here.(javascript:void(0))

Two types of identification are required. One must contain a photograph of the addresse(s). Social Security cards, credit cards, and birth certificates are unacceptable as identification. The agent must write in identifying information. Subject to verification. Click here for acceptable types of identification.(javascript:void(0))

Please visit USPS.com/move (https://moversguide.usps.com/mgo/disclaimer)to change your address.

Yes, we do have a physical street address and receive items from all carriers.

No- we are a mailing address. We are considered a Commercial Mail Receiving Agent and cannot legally be considered your physical address. However, that doesn’t mean you can’t use this address to establish residency.

We always recommend this link from the State of Washington (https://access.wa.gov/topics/living/becomeresident.html)to answer that question.

Absolutely! You can sign up for anything for a month or more and do a temporary change of address with the postal service. Your mail is re-directed to us and then we can scan it to you while you are gone, so you don’t miss anything.

Yes, we can add scanning service at any time.

Yes. If asked to do so, we can re-pack everything into one package to save you on shipping costs.

Yes! If a perishable package arrives for you, we will explicitly say it's perishable in the notification we send you. However, we do not have a fridge to keep perishable items. So, we do ask that perishable packages get picked up either the day-of delivery or the day after to avoid it spoiling.

Please refer to the "Dockside Mail Customer FAQs" folder that is in your Dropbox. If your question is not answered there, contact us.

Yes we can. Please be prepared with the values of each item for customs purposes, the address and a contact number for the recipient.

Yes we take padding materials and boxes that are clean and in good condition for reuse.